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City Policy Prohibits Typing and Driving: DPD Chief

Written By Unknown on Senin, 11 Maret 2013 | 00.29

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Dallas Police Chief David Brown gave his first formal interview about a nine-month-long NBC 5 investigation that found police officers in Dallas and across Texas were causing car crashes by typing on mobile dashboard computers while driving.

Brown told NBC 5 Investigates that, except for emergency situations, the Dallas Police Department does not allow their officers to type on mobile dashboard computers, or MDCs, while driving.

"We prohibit using the MDC while driving, unless it's to save a life," said Brown. "We're still trying to understand where it's grey. We see it very clearly. It's prohibited, except for emergency situations."

The chief's comments come by surprise because there's no direct statement in the police department's policies telling officers not to type and drive and, during an interview that aired July 30, 2012, Deputy Chief Rick Watson told NBC 5 Investigates indicated there was no policy against typing and driving.

"We rely on their judgment and on their discretion. We're not telling them to do it, we're not telling them not to do it," said Watson.

When asked why the department didn't have a clearly defined policy like some other departments, Watson said last summer that the department was looking at reviewing its policy to see if changes needed to be made. NBC 5 Investigates recently reached out to Watson to clarify his comments from last year, but he has not responded and Brown's office has not offered an explanation for the discrepancy.

In his recent interview with NBC 5, Brown said that typing while driving was actually banned two years ago; however the rule isn't spelled out in the police department's policy. Instead, the chief said, it's in the City of Dallas' Human Resources Department Driving Policy which the chief said covers MDC's even though it doesn't mention them by name.

The HR department rules state that city department heads should: "Hold city drivers accountable for the reckless and irresponsible use of electronic devices while operating a vehicle."

But there's an exception in the policy for police officers, "Emergency response personnel acting within the scope of their official duties may utilize electronic devices while driving - if the device is essential for the nature of the emergency response and another employee is not available to utilize the device."

"The exception is where I think the biggest part of this debate is. What's an emergency situation and when can they do it and when can't they do it?" said Brown.

Other police departments have written more specific rules telling officers exactly what they can and cannot do while driving. In Arlington, police department policy limits typing to minimal use such as one button functions when the car is moving, and only if it is safe to do so. In Fort Worth, the department prohibits typing while driving and even requires officers to pull over to read the screen if there's heavy traffic. The Tarrant County Sheriff Department tells deputies to use the radio to request some information instead of typing.

Brown said his department doesn't need such a detailed policy.

"I'm saying our department may be much different from other departments you've looked at. We just don't see, from our experience, officers using the computer and causing accidents," said Brown.

Dallas Police reports and dash cam videos show police officers rear ending other drivers and running off the road. In one case where there's no video, an accident report shows a Dallas police officer using the MDC, crossed the center line and hit another car head-on.

The department says MDCs have caused 17 Dallas police crashes in four years. That may seem like a lot, but with 2,600 department-related crashes in four years, that number of MDC-related crashes represents less than 1 percent of all department-related crashes over that same time period.

"Our driving accidents are down 26 percent, our MDC-usage accidents are 1 percent of our total accidents. That may be much different for another city and their policies may reflect that," said Brown.

Attorney Trey Branham specializes in litigating injury cases. He said if Dallas gets sued over an MDC-related crash, the city would have a harder time defending itself than other cities with more detailed polices.

Branham's advice to the city of Dallas, "Get real specific. What's the harm? You can make exceptions and you can make specific exceptions if you feel like you need them. But there's no harm at all in being very specific about what you want your officers doing and what you don't want them doing and when you want them doing it."

Brown said he wants to leave plenty of leeway to protect officers who might need to type and drive if their life is in danger.

"It would be an - I'm shot at, another citizen is shot bleeding, I can't get radio transmission, all I had was that computer to communicate with the dispatcher to get me help," said Brown.

For that same reason he's not sure he wants to install devices that lock the keyboard when the car moves, but he's interested to see how they work in cities like Farmer's Branch. The city recently became the first police department in Texas to install the Archangel II that prevents officers from typing on dashboard computers while driving faster than 15 mph.

Brown says he will be closely watching what other departments do to address the issue.

"I think you struck a chord with the series. I think you really have prompted law enforcement to look at something that we have just taken for granted -- that putting so much technology in the car could overwhelm an officer," said Brown.

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Call Centers Booming in North Texas

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Customer service call center jobs, long outsourced to workers overseas, are coming back to the United States and bringing employment opportunities to the Metroplex.

For years companies shipped these jobs to other countries like India and the Philippines because it cost less, but that's not the case anymore.

"It's about 15 percent cheaper to do it onshore than offshore now," said Mary Murcott, president and CEO of Fort-Worth based Novo 1.

There are about five million call center jobs in the United States, which represents about four percent of the United States work force, Murcott estimated.

Texas has about 450,000 of these jobs, the most of any state, according to the Professional Association for Customer Engagement.

Novo 1 is one of an estimated 200 major call centers in North Texas, with 50 representatives or more.

Murcott said these are mainly middle class jobs, which often don't require a college education.

"Middle class jobs actually have trickle-down effect and create other jobs," Murcott said. "It's good for people to have middle class jobs because they feed the rest of the economy."

And that's good for the region and the country.

Even President Obama spoke about making "America a magnet for new jobs" in his State of the Union address.

One reason call center jobs are returning to the United States is because wages abroad have gone up annually.

"What's happened is the wages off shore have gone up 10, 15, 20 percent a year," Murcott said.

Plus, American consumers complained their problems were not getting solved by representatives overseas.  And technology has gotten better.  Simple calls like password resets are now automated, or consumers can get their answers online.

"What are left are the contextually sensitive complex calls.  And that's what needs an American who understands American way of life, to be able to answer those calls," Murcott said.

"We really have that, you know, just American spirit that ability to empathize and then to go in and do the best we can to make sure we're solving whatever problems it is that the person on the other end has," said Deidra Walker-Peany, who works Aegis, another call center company in Irving.

Walk the office of Aegis, or any call center, and hear a steady hum of conversations.

Catchphrases like, "May I help you?" and, "Thank you for calling," are a constant.

It's a rhythm with row after row of customer service representatives wearing headsets, looking at computer screens and talking to customers about everything from health insurance to utilities to roadside assistance.

Ironically, Aegis is based in India, but half of its business is in the United States, according to CEO Sandip Sen, making call centers in the U.S. necessary.

"Our largest concentration of call center agents in the United States is in Texas between Irving, here, and Kileen," Sen said, adding that the DFW area is an ideal location for its American hub.

"It has a large labor pool.  Second, I think the cost of living here is much [more] affordable as compared to the East and the West Coast.  Third, for a company, which has clients all across the U.S., this is almost in the center, you know about three-and-a-half hours to New York and three-and-a-half hours to San Francisco," said Sen.

The Lone Star State's southern hospitality is a draw for call centers as well.

"We've had people from other states come and say we want some of that Texas charm on the phone," said Murcott.

Walter Jamison, a father of two, has that charm.  He has worked as an insurance agent at Novo 1 for more than a year.  He had to do a typing test, an interview and a voice test to get the job.

"I have a speaking voice for this type of job," Jamison said with a smile.

He also said he has the patience to handle angry consumers. That even-temper and empathy resonates with Americans seeking customer service help and may be the reason call centers are expanding in the United States.

"Kill them with kindness. Apologize. Please, thank you.  That always works," he said.

For more information on careers with Aegis, click here.  For information on careers with Novo 1, click here.

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Car Crashes Into DeSoto Hotel

NBC 5 News

No guests had to be evacuated when a car crashed into a room at the Hampton Inn and Suites at I-35E and Wintergreen Road in DeSoto on Saturday.

Car Crashes Into Hotel Overnight

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Two people were hospitalized after a bizarre crash in DeSoto at around midnight Saturday.

It started when two cars hit each other on southbound I-35E at Wintergreen Road. The impact of the collision was so powerful that one of the cars went off an embankment, hit a pole the parking lot of a Hampton Inn and Suites then crashed into a hotel room.

No one was in the room at the time of the crash but eyewitnesses who pulled the driver from the car say he wasn't in good shape.

"He was severely inebriated. It was bad, I could smell it on him as soon as I pulled him out of the car and I told him to sit down. He got up, he started running around in circles and it looked like he was going to try to run, then he got back in the car and then the cops came and pulled him out of the car," said Hugh McGuygan.

"I got out and pulled out the fire extinguisher 'cause I saw flames and then the cops showed up and told us to go back, get back. It was crazy, but the guy was okay," said Gaylen Lusch.

Police are still investigating the official cause of the accident.
 

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Irving Children Killed In Colorado Crash

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Investigators say a 12-year-old Southeast Texas boy has been critically burned in a fire he started when using gasoline to try to get rid of some ants.

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A crash on a snowpacked highway in Colorado killed two children from Irving and injured the woman driving the car.

The Colorado State Patrol said a 2008 Chevrolet Colbalt driven by 22-year-old Jamie Dowling spun out of control on Highway 50 east of Gunnison.  The accident happened Saturday around 8:00 a.m.

The Colbalt was struck by a 1994 Chevrolet Berretta, driven by Everardo Ento-Salida of Gunnison, Colorado.

The State Patrol said Dowling was not wearing her seatbelt and sustained serious injuries. She is being treated at a Colorado hospital.

Officers said Dowling's passengers, a 5-year-old boy and 2-year-old girl wore their seatbelts but sustained fatal injuries. The boy died at the scene. The girl died at the hospital.

Police did not release the relation between Dowling and the children or their names.

The driver of the Berretta was not injured. He was wearing his seatbelt.

No charges are expected to be filed against either driver.

The Colorado State Patrol said the highway had been plowed prior to the crash. Snow was falling at the time of the wreck.

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Zoo Locked Down After Hyenas Escape Enclosure

NBC 7 San Diego

Danya Bacchus reports

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The San Diego Zoo was placed on lockdown Friday night after two striped hyenas escaped from their enclosure, zoo officials confirmed.

A source who wishes to remain anonymous told NBC 7 the incident happened around 5:30 p.m. The tipster believes the hyenas somehow jumped out of their enclosure.

The zoo's public relations office confirmed the incident Saturday morning and told NBC 7 that two striped hyenas were able to get past one of the barriers inside their enclosure, temporarily escaping.

Worker at the zoo noticed the hyenas were not where they were supposed to be and, at that point, zookeepers came down to the enclosure.

Zoo officials say a lockdown for the zoo was immediately initiated following the escape as keepers worked to contain the animals. In an event like this, zoo officials say a lockdown is standard protocol.

The lockdown lasted approximately 30 minutes, according to zoo officials. Eventually, the two striped hyenas were darted with a sedative and taken to the veterinary care facility.
Zoo officials say the hyenas were never in contact with any humans and there was never any danger to zoo-goers. No injuries were reported.

The anonymous tipster told NBC 7 the zoo remained on lockdown for closer to an hour and half, rather than 30 minutes. The tipster also said a private party was happening on zoo grounds at the time of the incident.

However, zoo officials said the area where this happened was nowhere near the private party.

Officials did not release any further details about how, exactly, the hyenas were able to get over the barrier. It is unknown if the barrier in question is a wall, moat or fence, as the hyena enclosure includes all different types of barriers.


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Man Dead in Officer-Involved Shooting in Dallas

NBC 5 News

Dallas police said an officer feared for his life when he shot a man after a disturbance call at an apartment complex overnight.

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One man is dead after an officer-involved shooting early Sunday morning in Dallas.

Dallas police said officers went to the 3300 block of Southern Oaks Boulevard at 12:26 a.m. Sunday on a major disturbance call.

Police said a man they had dealt with in the past was knocking on a woman's door threatening her. The man left the apartment before officers got there, so officers searched the apartment complex for the man.

Police said one officer, alone at the time, found the man and a struggle ensued. The officer called for assistance but Dallas police said, fearing for his life, the officer fired his weapon hitting the man.

The man was taken to Baylor Hospital where he was pronounced dead.

As with any officer-involved shooting, the incident is under routine administrative investigation.

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Man Has Surgery to Remove Screwdriver from Head

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A 25-year-old man endured a three-hour surgery to remove a screwdriver that was lodged about two inches into his head.

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A 25-year-old man from Poland endured a three-hour surgery to remove a screwdriver that was lodged about two inches into his head, according to The Associated Press. 

The man was working in his garden when he slipped and jammed the Phillips head screwdriver into his forehead, the New York Daily News reported.

Dr. Jan Kochanowicz, a doctor who helped treat the man in the city of Bialystok, said the man fell and lost consciousness and has no recollection of what had happened.

Upon regaining consciousness, he only felt pain in his hand before realizing the more serious issue, Kochanowicz said.

"Next thing I remember it was my hand hurting and some weird thing near my eyes," the man, who didn't give his name, told Caters News, the New York Daily News reported.

The man walked to his car, took a look in the mirror and discovered a Phillips screwdriver lodged in his forehead above his right eye, according to the AP.

"I went to my car to check in the mirror … and I saw the screwdriver in my head," the man said, the New York Daily News reported. 

 

Still, the man was in no hurry to seek medical attention. Kochanowicz told Poland's TVN24 the man smoked a cigarette to calm his nerves before calling his neighbor who brought him to hospital.

 

Luckily, the screwdriver did not cause injury to the man's eyes or brain.

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2.7 Quake Rattles Johnson County Sunday

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The U.S. Geological Survey map shows epicenter of an 2.7 earthquake in Johnson County Sunday morning.

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The U.S. Geological Survey reports a 2.7 magnitude earthquake rattled Johnson County Sunday morning.

The quake at 8:47 a.m. was centered 4 miles north-northeast of Godley and 9 miles west-southwest of Crowley.

The Johnson County Sheriff's Office had only one call from a concerned citizen and a dispatcher said it was not felt in Cleburne 11 miles form the epicenter.

There were no immediate reports of damage or injuries.

More: USGS Earthquake Information

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